Contact Catchie

General contact

Catchie.link is operated by Catchie Systems Limited.

Website: https://catchie.link/

Technical support

For a technical problem, please include the page URL, what you were trying to do, what happened, what you expected to happen, your browser/device, and a screenshot if it helps explain the issue.

Learning content

Please contact us if you notice an incorrect answer, spelling or translation problem, missing or incorrect audio, broken lesson, game issue, confusing instructions, or accessibility problem. Include the course, lesson, activity, or game where you found the issue.

Account or classroom questions

If your question concerns a classroom, student account, access code, or teacher-managed activity, include enough information to identify the relevant Catchie area. Do not send your password.

Privacy enquiries

Questions about personal information, cookies, analytics, or stored progress can be sent to [email protected]. Please put Privacy in the subject or first line of the message.

Security reports

If you believe you have found a security vulnerability or unauthorized exposure of information, please read the Security page and clearly mark your report Security Issue.

Abuse or harmful activity

You may contact us about suspected unauthorized access, impersonation, misuse of student information, harmful content, manipulation of accounts or scores, or other inappropriate activity. Include relevant URLs and enough detail for the report to be reviewed.

Please do not send sensitive information unnecessarily

Do not send passwords, full payment information, government identification documents, medical information, or other highly sensitive information unless it is genuinely necessary and an appropriate secure process has been arranged.

Response handling

Legitimate reports and enquiries are reviewed as reasonably possible. Response time can vary depending on the type of request, the information provided, and whether technical investigation is required.