Report a Problem

What can you report?

• a page that does not load or broken navigation;
• missing images, slow or failed audio, or incorrect audio;
• an incorrect answer, spelling problem, translation problem, or lesson error;
• a game, progress-saving, account, or login problem;
• a display or accessibility problem;
• inappropriate or harmful content, suspicious activity, or abuse;
• a privacy concern or possible security vulnerability.

What information helps?

Please include the page or feature, URL, what happened, what you expected, steps to reproduce the issue if known, device/browser, and a screenshot when useful.

Audio problems

For audio issues, include the course, lesson, word/sentence/activity, whether audio failed to start, stopped, loaded slowly, or played incorrectly, whether retrying helped, and the device/browser used.

Learning-content problems

Include the course, lesson or week, question/activity, the text you believe is incorrect, and what you believe should change. Reports are reviewed rather than automatically assuming either version is correct.

Account problems

Provide enough information to identify the relevant Catchie feature. Do not send your password.

Privacy concerns

Clearly mark the message Privacy Concern and explain what information is involved, where you saw it, and why you are concerned. Avoid sending extra sensitive information unless it is necessary.

Security vulnerabilities

Clearly mark the report Security Issue. Include the affected URL, vulnerability description, reproduction steps, potential impact, and technical evidence if available. Do not intentionally access other users' information or damage the service. See the Security page for responsible disclosure guidance.

Abuse or misuse

You may report suspected unauthorized account access, impersonation, misuse of student information, abusive content, malicious activity, or attempts to manipulate scores or systems. Include relevant URLs, dates, screenshots, and public nicknames where useful.

Contact

Email: [email protected]

Please never include your password in a report.